Frequently Asked Questions
Find quick answers regarding shipping, key tools, hardware support, and orders.
Where do you ship from and how fast is delivery?
We dispatch directly from regional fulfillment hubs in the UK, USA, and EU. Orders are processed quickly, with average delivery taking 2 to 7 business days depending on your location and stock availability at your nearest warehouse.
Are all products original Xhorse items?
Yes. We supply official Xhorse key programmers, key cutting machines, universal remotes, and original key stock. Every device features official factory firmware and connects seamlessly to official Xhorse servers and software updates.
Do I need a paid subscription or tokens to use Xhorse equipment?
No annual subscriptions are required. Most core functions and software updates are completely free. For advanced online calculations (such as ID48 cloning), Dolphin key machine owners receive 1 daily free calculation token upon binding their machine to their Xhorse account. Additionally, every time you generate an Xhorse universal remote key, you earn bonus points (25 to 60 points depending on the remote series), which can be converted directly into extra calculation tokens anytime in the Xhorse App.
How do software and database updates work?
Xhorse devices receive regular software and vehicle database updates directly via Wi-Fi, Bluetooth, or PC software interface using the official Xhorse App. Vehicle database updates and software upgrades are free.
What is your return policy?
We offer a 14-day return policy for unused items in their original, unopened packaging. If you need to return an item, simply contact our support team with your order number for straightforward return instructions.
How do I track my order?
As soon as your order is dispatched from your nearest warehouse hub, you will receive an automated email containing your courier tracking link and order details.
Need help choosing the right tool or key?
If you need advice on vehicle compatibility, key cutting machines, programmers, or universal remotes, contact our technical support team anytime at sales@xhorseofficial.com.